1. Price:

Our price is quoted US Dollars. F. O. B. Malaysia ie. Excluding packing costs, freight costs & cost of export documentation.

Price quoted is subject to period of validity of one week due to the price of some fishes are seasonally affected.

Integrated Aquatics Sdn. Bhd. reserves the right to amend prices without any prior notice unless the sale has been concluded.

2. Payment:

Advanced payment by Telegraphic Transfer at the point of confirmation of sale. Payment must be full payment included freight charges; cost of goods, packaging costs and any charges incurred on export documentation.

All payments must be made to the following account:

3. Minimum order quantity:

We do not set a minimum quantity. However minimum weight by the airline is 45kg (4 boxes) at book rate. The rate for 45Kg normally 60% higher than +100kg.

4. Notice on time of delivery:

A minimum of 7 working days after full payment received is required to allow time for checking the health  condition of the fish, conditioning the fish for export and various export documentation.

Shipment time is subject to availability of air cargo space for the destination required. 

5. Documentation:

In order to prevent any shipment delays, the buyer must, at the point of purchasing, kindly specify required types of document. Certificates of origin, Health Certificate etc will be equipped upon request and the documentation charges are included in the invoice.

6. Packing:

All fishes are packed in plastic/poly bag and placed in polyfoam box and added with corrugated carton box printed with description of Live Fish and information on its handling.

Average weight per box : 12 to 13 kg

Packing charges : USD10.00 per box. 

The quality of packing and quantities as quoted at our price list is only an indication for  fish packed to endure a 36 hour flight time excluding unforeseen delays during transit. We reserve the right to alter packing density depending on destination and time of transportation.

7. Details on consignee:

Kindly provide the following information at or before the time on confirmation of order: - Buyers' name and full address - Consignees' telephone and fax number - Name of destination airport - Name of handling agent, if any.

8. Guarantee & claim:

Our record shows more than 98% surviving rate is achieved under normal flights/ shipment upon the destination airport.

However should any occurrence of higher DOA (death on arrival), buyer is responsible to report to the carrier immediately during clearance at the airport. Hence, Bad shipment / Discrepancy forms must be completed properly and to be submitted to the relevant authorities. A copy must be forwarded to us for our verification. Pictures of dead fishes must be sent to us immediately.

Compensation, if any, shall only be limited to replacement of dead fish(es) during the next shipment.

Should any loss occurred due to flight delays or mishandling by the airline, claims should be lodged directly to the concerning airline. Buyers are requested to keep us informed.